Club M Lingerie Ltd Privacy Policy

Contact Details: Email:helloyourclubm@gmail.com Phone: 07494 246252

  • The type of information we collect: We currently collect and process the following information.

  • First and Last name to send the item out for delivery:

  • Address to send the item to the specified address.

  • Email address for communication purposes regarding you order and enquiries and any relevant communication regarding your order.

  • Telephone number for communication queries about your order.

    How we get the personal information and why we have it:

    Most of the personal information we process is provided to us directly by you for one of the following reasons:

    We use the information that you have given us in order to send the order out to you and notify you of any updates regarding your order.

    The only reason we may share your details of your name and address is if we have a query regarding your delivery tracking either with the Royal Mail or any other courier services that are delivering your item and we need to know the details as to what is happening regarding the delivery.

    Under the UK general data protection regulation(UKGDPR), the lawful basis we rely on for processing this information are:

    a) Your consent. You are able to remove your consent at any time. You can do this by contacting: Club M Lingerie Ltd, 8 College Park, Peterborough, Cambs, PE1 4AW

    b) We have a contractual obligation. The contract is between the seller (Club M Lingerie Ltd) and the buyer (you) to order your items or items and also for delivery reasons to send the order out to you. If for any reason the item is unavailable, we will notify you by the contact details given by you.

    c) We have a legal obligation. GDPR

    d) We have a vital interest to make sure that the upmost care is taken that your order is fullfilled if it is available and we will notify you of any updates communicated with rleveance to your order.

    Visitor Data:

    When you buy something on this website, we collect personal information from you to fulfill the order. We may collect information like your:

  • Billing and shipping address

  • Details relating to your purchase. ( For example your dress size)

  • Email address

  • Name

  • Phone number

    We share this information with squarespace, our online hosting provider, so they can provide website services to us.

    As you go through checkout, this site may auto-complete your shipping and billing address bt sharing what you type with the Google Places API and returning suggestions to you to improve your checkout experience.

    The website is hosted by squarespace, Squarespace collects personal data when you visit this website including:

  • Information about your browser, network and device

  • Web pages you visited prior to this website

  • Web pages you view while on this website

  • Your IP address

    Squarespace needs this data to run this website and to protect and improve its platform and services. Squarespace analyzes the data in a de-personalized form.

    Cookies

    This website uses cookies and similiar technologies which are small filed or pieces of text that download to a device when a visitor accesses a website or app. For information about viewing the cookies dropped on your device, visit the cookies squarespace uses.

  • These functional and required cookies are always used, which allow Squarespace our hosting platform to securely serve this website to you.

  • These analytics and performance cookies are used on this website, as described below, only when you acknowledge our cookie banner.. This website uses analytics and performance cookies to view site traffic, activity and other data.

    Analytics

    This message is about the data the site collects to power Squarespace analytics. This only addresses Squarespace may not cover any third-party analytics tools that have been added to the website.

  • This website collects personal data to power the site analytics including:

  • Information about your browser, network and device.

  • Web pages you visited prior to coming to this website

  • Your IP address

    This information may also include details abour your use of this webiste including:

  • Clicks

  • Internal links

  • Pages visited

  • Scrolling

  • Searches

  • Timestamps

    We share this information with Squarespace, our website analytics provider, to learn ablout site traffic and activity.

    Customer Accounts;

    If you create a customer account on this website, we collect personal information to improve our checkout experience and customer service.

    This information may include your

  • Billing and shipping address(es)

  • Details about your orders. (For example your dress size).

  • Email ddress

  • Name

  • Phone number

    We share this information with Squarespace, our website hosting provider, so they can provide website services to us.

    Emails:

    You’ll recieve your email address at checkout, or are logged into your customer account.

  • You add a product which is in stock to your shopping cart

  • You close your browser or leave thsi website without completeing your purchase.

    You can unsubscribe from these messages at the bottom of the email.

    The email will link back to this website, where you can pick up where you left off and complete your purchase.

    Marketing Emails:

    We may send you marketing emails which you can unsuscribe from by clicking the link at the bottom of the email. We share your contact information with Squarespace, our email marketing provider, so they can send these emails on our behalf.

    Order and account emails:

    We may email you with messages about your order or account activity. For example, we may email you to tell you that:

  • You have created a customer account

  • Your customer account password has been reset or updated

  • You have made a purchase.

  • Your order has been shipped.

    It is not possible to unsubscribe from these messages.

    We share your contact information with Squarespace, our website provider, so they can send these emails to you on our behalf.

    How we store your personal information:

    Your informaton is securely stored and we keep your personal information as long as we need to process your orders and will then dispose of your information and reuqesting the data to be deleted.

    Your data protection rights:

    Under data protection law, you have the rights including:

    Your right of access. You have the right to ask us for copies of your personal information.

    Your right of rectification: You have the right to ask us to erase your personal information in certain circumstances.

    Your right to object to processing: You have the right to object to the processing of your personal information you gave us to another organisation, or to you in certain circumstances.

    You are not required to pay any charge for exercising your rights. if you make a request , we have one month to respond to you.

    Please contact us at: Club M Lingerie Ltd, 8 College Park, Peterborough, Cambs, PE1 4AW.

    You can also complain to the ICO if you are unhappy with how we have used your data.

    The ICO’s address is: Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF.

    Helpline number: 0303 123 1113 Website: www.ico.org.uk